Shipping and returns policy

Your satisfaction is important to us. We offer same day shipping!

If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

ALL ISSUES WITH ORDERS MUST BE REPORTED WITHIN 48 HOURS FROM THE DATE THAT IS INDICATED AS DELIVERED BY THE CARRIER - MIYOSHI MIYAGI WILL NOT BE RESPONSIBLE FOR ISSUES THAT ARE NOT REPORTED WITHIN THE DESIGNATED TIMELINE.

Shipping Policy

We pride ourselves on fast and efficient shipping. All orders are processed and shipped immediately after payment is confirmed, ensuring you receive your items as quickly as possible. Please note that shipping time and estimated delivery windows may vary as they are subject to change, especially during high-volume time frames, and expedited orders do not deliver on weekends. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

Shipping Cost & Time Frames

Shipping	Total Delivery Timing	Order Must Be Placed By	Cost
Standard	2-5 Business Days	N/A	$0.00
2nd Day Shipping ¹	2 Business Dayss	Order Must Be Place By 2:00PM ET	$15.00
Overnight Shipping ¹	1 Business Day	Order Must Be Place By 2:00PM ET	$25.00

In order to process and ship your order with 2^nd Day or overnight shipping on the same business day, submit your order by the time noted above.

See below for additional details on Alaska, Hawaii, U.S. Territories, P.O. Boxes and APO/FPO/DPO Addresses and International Locations. Shipping to select remote destinations may result in extended shipping times. Please note, Express Service may not be available for some remote destinations.

Please note all available shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All shipments will be shipped via USPS. Orders over $100 at time of check-out will be shipped with Signature Required at time of delivery. Please ensure to make the proper arrangements to receive your package by reviewing the status of the tracking to avoid delivery failure.

Shipping Information

A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

To ensure you have the best shopping experience with Miyoshi Miyagi, in some cases your package may be shipped with Signature Required. If you cannot accept packages with a signature, please make sure to let us know by annotating it on your order's comments.

Lost or Missing Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members

2. Look around the delivery location

3. Check for notice of attempted delivery

4. Contact the carrier directly who can assist further

Note: Miyoshi Miyagi monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper).

Shipping to Alaska, Hawaii, Puerto Rico, Other US Territories

Please note: shipping to these territories may result in extended shipping times.

Express service may not be available for some of these destinations.

Some locations in Alaska and Hawaii may take up to 14 business days. Orders shipped to U.S. Territories are delivered within 14-21 business days of the order’s ship date.

Shipping to P.O. Boxes and APO/FPO/DPO Addresses

Most items may be shipped to P.O. Boxes and Military APO/FPO/DPO addresses, but some restrictions apply as explained in Shipping Restrictions. Miyoshi Miyagi currently ships to the following APO/FPO/DPO locations:

• AA – Armed Forces America

• AE – Armed Forces Europe

• AP – Armed Forces Pacific

Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. APO/FPO/DPO addresses are delivered within 14-21 business days of the order’s ship date. Orders shipped to P.O. Boxes and APO/FPO/DPO addresses cannot be shipped by Overnight or 2nd Day Shipping methods.

Holidays

Orders are processed & shipped Monday - Friday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following U.S. holidays and orders won’t be processed on these days:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Juneteenth
• 4^th of July
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

Refund Policy

All refunds will be credited back to the account in 3-5 days depending on the financial institution. For further details on the status of your refund to your account, please reach out to your financial institution and they will be more than happy to assist further.

Refunds issued are for the product(s) on order, Shipping/Freight Charges will not be included in the refund.

Returns Policy

We accept returns for products purchased from our online store, and all returns are inspected upon return. Products purchased from Miyoshi Miyagi store must be returned in new and unopened condition and within 14 days from date of purchase.

All authorized returns are only valid for 14 days from the date issued. All returns must be received within the given timeline. Once the authorized RMA is expired, it cannot be extended nor re-issued. Returns received with an expired RMA will be refused.

All returns are suggested to use trackable method as we will not be liable for return packages that are damaged and/or lost during transit.

Once the return is received and inspected, a replacement will be sent, unless a refund is requested. Please note, turnaround time for the replacement or refund, normally takes 5-7 days from the completion date of receipt and inspection.

When contacting us, please ensure you include your Miyoshi Miyagi order# for reference.

Return Instructions

Please contact us, our Customer Service Team will be happy to assist you for eligible returns, with a return label, return instructions and the return shipping address.
1. Print It: Print the return label from your email.
2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Ship It: Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

Return Shipping Cost

Please note that customers are responsible for the cost of return shipping. Once your return request is approved, we will provide you with the necessary instructions for returning the item, and you will need to cover the cost of the return label.

Exchange Instructions

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may then place a new order for the product(s) you wish to purchase at any time.

Damaged Items:

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, handle with care to take a photo and video of damaged item(s), please retain the box, the packing materials, and the items inside and contact us immediately for assistance.